At kneestep.com, we stand behind our products and services with a promise of complete satisfaction!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If for any reason you are not completely satisfied with the products you receive from us, you may return them for a full, no questions asked refund to the original form of payment.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@kneestep.com. Then we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
